Frequently asked questions

But if you can’t find what you’re looking for feel free to call us or email and we’ll be happy to help.
Age Limitations

The youngest visitor to survive the Fear Factory experience was just 7 years old, whilst our oldest was a lady of 83! It is at parents discretion as to whether or not this activity is appropriate for their children. Under 12’s must be accompanied by a parent or guardian. 12 to 16 years old must have a parent or guardian sign for them if they are not entering with them.  Unfortunately we cannot allow children younger than 7 to take part in the experience.

Group Rates

We accommodate school groups and corporate functions all the time and offer discounted rates to any groups of more than 15 people. To make an inquiry for your party please get in touch via email – [email protected]

What to bring?

Courage. You’ll need it! Also, please ensure you’re wearing closed toe shoes. If you have any loose items you can store them with us in the reception area.

Medical Conditions

If you are affected to any extent by the conditions listed below please notify our staff. These may not prohibit you from taking part in the experience but it is best our staff are aware of any issues or medical concerns you may have

  • Epilepsy
  • Previous dislocations
  • Head injury
  • Artificial limbs
  • Back injuries
  • Eye conditions
  • High blood pressure
  • Hearing conditions
  • Asthma
  • Neurological disorders

Pregnancy
Unfortunately, due to health & safety concerns we are unable to allow pregnant women to come through Fear Factory.

 

Mobility impaired persons

Most people should be able to experience the fun and frights of Fear Factory Queenstown. Walking sticks and crutches are not recommended. Our staff have experience in guiding visually and audibly impaired customers.

Unfortunately those in a wheelchair will be unable to enter the attraction but we do encourage them to visit reception. Our reception area is on the first floor at 54 Shotover Street, if assistance is required please press the call button located at the bottom of each stairwell.

Spectators

If you have a chicken in your group they can wait on allocated seating in reception and listen to the screams!

Photos

You have no obligation to buy our photo’s but our scare snaps are some of the most memorable Queenstown has to offer. You can pick up a pack for $30.00 that includes digital copies.

If you missed them when you were in the store, we keep pictures on record for 3 months so feel free to call us and we can either post them out to you (at an additional cost) or provide you the digital codes over the telephone.

Can you go alone?

Yes you can but we recommend you team up. It’s more fun with frightened friends!

Is it a ride or a walk?

You walk through the attraction with your fellow victims at your own speed following a trail of red lights.

How long is the experience?

Allow 30 minutes for the experience and add 5 minutes for your pants to dry!

What is the chicken list?

If at any time during your experience you choose not to continue you just stop and scream “CHICKEN!” and one of our ghouls will come to take your group directly to the exit. You are then added to our chicken list.

Can pregnant Ladies enter Fear Factory?

Unfortunately we do not allow pregnant women to come and do the Fear Factory experience.
 
It is very unlikely that the pregnant person would have any harm caused to them or the baby, but due to this being an intense scare experience people in the groups do not always behave in a safe way; even though we go through our health and safety rules with every person.
 
Here at Fear Factory we do not want to put the pregnant person or baby under any unnecessary stress or risk of injury. We hope you understand? Give it a few years (7 years) and we will happily provide some scares. 
 

Fear Factory Trivia

Fear Factory opened it’s doors in Queenstown, June 2013 and is owned and operated by a local family.

We’ve had more than 600 visitors through the Red Door in a single day!

Celebrities such as Ed Sheeran and Michael Fassbender have both walked the Haunted Hallways.

It has been rated as one of the Top 10 Scariest Haunted Houses in the World by The American Haunt Association

Our famous Red Door was inspired by the movie ‘Insidious’.

From Russia and the Americas, all the way through Europe and Asia, right back to the good old Kiwi’s and Aussies at home. We’ve had horror fanatics from all over the World visit our Haunted House.

There are some secret scares hidden in the reception area. Do you know where they are?

Fear Factory