Frequently asked questions

But if you can’t find what you’re looking for feel free to call us or email and we’ll be happy to help.
Age Limitations

The youngest visitor to survive the Fear Factory experience was just 7 years old, whilst our oldest was a lady of 83! It is at parents discretion as to whether or not this activity is appropriate for their children. Under 15’s must be accompanied by a parent or guardian.

Group Rates

We accommodate school groups and corporate functions all the time and offer discounted rates to any groups of more than 15 people. To make an inquiry for your party please get in touch via email – [email protected]

What to bring?

Courage. You’ll need it! Also, please ensure you’re wearing closed toe shoes. If you have any loose items you can store them with us in the reception area.

Medical Conditions

If you are affected to any extent by the conditions listed below please notify our staff. These may not prohibit you from taking part in the experience but it is best our staff are aware of any issues or medical concerns you may have

  • Epilepsy
  • Previous dislocations
  • Pregnancy
  • Head injury
  • Artificial limbs
  • Back injuries
  • Eye conditions
  • High blood pressure
  • Hearing conditions
  • Asthma
  • Neurological disorders

Mobility impaired persons

Most people should be able to experience the fun and frights of Fear Factory Queenstown. Walking sticks and crutches are not recommended. Our staff have experience in guiding visually and audibly impaired customers.

Unfortunately those in a wheelchair will be unable to enter the attraction but we do encourage them to visit reception. Our reception area is on the first floor at 54 Shotover Street, if assistance is required please press the call button located at the bottom of each stairwell.


If you have a chicken in your group they can wait on allocated seating in reception and listen to the screams!


You have no obligation to buy our photo’s but our scare snaps are some of the most memorable Queenstown has to offer. You can pick up a pack for $30.00 that includes digital copies and a fridge magnet.

If you missed them when you were in the store, we keep pictures on record for 3 months so feel free to call us and we can either post them out to you (at an additional cost) or provide you the digital codes over the telephone.

Can you go alone?

Yes you can but we recommend you team up. It’s more fun with frightened friends!

Is it a ride or a walk?

You walk through the attraction with your fellow victims at your own speed following a trail of red lights.

How long is the experience?

Allow 30 minutes for the experience and add 5 minutes for your pants to dry!

What is the chicken list?

If at any time during your experience you choose not to continue you just stop and scream “CHICKEN!” and one of our ghouls will come to take you directly to the exit. You are then added to our chicken list.

Fear Factory Trivia

Fear Factory opened it’s doors in Queenstown, June 2013 and is owned and operated by a local family.

We’ve had more than 600 visitors through the Red Door in a single day!

Celebrities such as Ed Sheeran and Michael Fassbender have both walked the Haunted Hallways.

It has been rated as one of the Top 10 Scariest Haunted Houses in the World by The American Haunt Association

Our famous Red Door was inspired by the movie ‘Insidious’.

From Russia and the Americas, all the way through Europe and Asia, right back to the good old Kiwi’s and Aussies at home. We’ve had horror fanatics from all over the World visit our Haunted House.

There are some secret scares hidden in the reception area. Do you know where they are?

Fear Factory